6) Customer Service

Apparently, some weird hacker's been hacking this site - why, no idea?!

Anyway, back to observations - hmm, the idea of good service might not be in the asian blood, then again mebbe not even the human blood. There were exceptions , like the day tour guide, Grace, she was nice and even attempted to be entertaining (those mao and deng jokes were funny, quite different from the "politically repressed" label that western media has habitually given to the chinese) . However, on the whole, the service industry may be summarised in 2 words ; crabby and expensive - standards have not kept up with prices, prices are on acceleration mode and service standards are , well, like schumi at the end of this year's formula one